Health & Welfare

Health & Welfare

Students are supervised 24 hours a day and student health or welfare problems are spotted quickly and dealt with promptly by staff who have a qualification in Safeguarding. It is important that students communicate any problems to a member of staff as soon as possible in order to ensure the best care. 

We have a Medical Centre on campus, students who report that they are feeling unwell are initially seen by their Houseparent or Assistant Houseparent who will assess their condition. If deemed necessary by their symptoms, they will then be taken to the Medical Centre where they will be seen by the nurse. The nurse will assess the student and either provide medication or advice on visiting the local doctor’s surgery. The doctor’s surgery is located locally and an appointment can usually be made for the same or the next day for urgent cases or within three days for minor cases. The doctor can provide a prescription for any medication that is required. In an emergency, the student is taken to the local hospital. We will make every reasonable effort to notify the parent/agent prior to the hospital visit. 

In all cases of illness, the Houseparent and other members of staff will check the student regularly and ensure that he/she is comfortable. Students are supervised 24 hours a day and we ensure that as many of our staff as possible are qualified in First Aid. 

Each student will get two personal laundry washes a week. 

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Our campus provides a variety of great food choices for students to try with a combination of international dishes and great British classics. 

Each meal time there is a choice of different healthy food options. Special dietary requirements are also catered for, including religious persuasions and lifestyle preferences. Students can eat as much as they like and are encouraged to try different foods to promote a healthy and balanced diet. 

Most meals are served in the dining hall on campus and staff and students eat together. At breakfast we offer a choice of cooked food, cereals, toast and fruit. At lunch and supper we offer both hot food and salad. Vegetarian and vegan options are available at all meals. Packed lunches are provided on excursions and occasionally supper will be a special outdoor offer such as an asado pit or barbecues. 

Refreshments are provided in the afternoon break and fruit, snacks and drinks are also provided in the boarding houses for the evenings. 

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Street Campus - Two girls talking on a sofa in the Common Room
Glastonbury Campus - Two boys sat talking on bean bags in common room
Glastonbury Campus - Three girls sat on a bed in their bedroom talking and laughing
Street Campus - Two boys sat on bench in Garden Area talking and eating fruit

Our campus has modern accommodation with separate houses for boys and girls, the majority of which are located on campus. Staff are accommodated in the same houses, with each house allocated a Houseparent and Assistants who are responsible for the running of the house and the health and welfare of the students living there. 


Street Campus (Ages 12-17) Accommodation


All students are covered by a basic insurance policy, the cost of which is included in the course fees.

Prior to the student’s arrival, please read the Policy Wording document and the Key Facts of the policy. Please click here to access these documents.

If this policy does not meet the student’s needs, we would strongly advise you to take out a separate policy to ensure that they are covered for all eventualities.

Should you wish to make an insurance claim through the policy provided by Millfield, please contact the insurance company directly. Contact details are shown on the Policy Wording document.

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Our Safeguarding Team

Kate Smook

Director of Studies | Deputy Designated Safeguarding Lead

Jane Zohoungbogbo

Designated Safeguarding Lead | MELHC Manager

How to Report a Problem

If a student has a problem, it is important that they bring it to the attention of staff as soon as it arises. Any member of staff can be approached and will be willing to give assistance. For specific help, they can speak to the Pastoral Manager for accommodation, health and nutrition issues; the Academic Manager for any learning or teaching issues; and the Activities Manager for sport and activity issues. 

If the problem is not resolved satisfactorily, they should contact the MELHC Manager who has overall responsibility for the course. They can be approached directly or through other staff at any time. Official complaints should be directed to the Director of Enterprises, Holly Angelinetta, on: 

T +44 (0) 1458 444 457

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Mornings at Millfield - Academic Programme

Millfield English Language Holiday Courses are accredited by the British Council and teachers are appropriately trained to teach English as a Foreign Language.

Our main focus is delivering an engaging learning experience suitable for each student's ability; all of the students attending our courses will participate in at least 15 hours of English tuition per week.

All teaching materials are provided and are included in the cost of the course. On successful completion of the course, all students will receive an academic report, general report and course certificate. 


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Afternoons at Millfield - Activities and Extra English

We offer a wide range of enjoyable activities for students to take part in for four afternoons a week. Students can choose one option per week. At Street Campus, students can choose to study an extra 8 hours of English per week by choosing the English Workshops afternoon option.


Street Campus (Ages 12-17) Afternoon Options

Social Programme

A full social programme is provided at each campus and is included in the course fees. This ensures that every student is kept busy and has maximum opportunity to practise English whilst making friends with students from around the world, in a fun and enjoyable environment, making every moment special.

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Accreditations, Memberships & Awards

We are members of a number of professional bodies relevant to our industry, ensuring we keep up to date with market trends and current legislation.

It’s always an honour to receive recognition for hard work and we're very proud and thankful for the awards we have won over the years from customer votes and industry experts.

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